It's possible to return your order within 14 days of receiving it. Please contact us to register the return and receive a return form. This can be done by telephone on 0507470003 or via firstname.lastname@example.org.
- Returns without a return form cannot be processed.
- Returns are only possible if the packaging (with the exception of the outer box) is unopened and the product is undamaged. The outer box and the original packaging must also be unscribed.
- Items specially ordered for you (e.g. printed products) cannot be returned.
- The costs to return an order are for your own account, unless indicated otherwise by one of our employees.
You can send the return to us with a postal service of your choice. After receipt, our administrative assistant will make a note of the credit on the customer card. Would you rather have your money back? Please indicate this when registering the return shipment. Do you still have unpaid invoices? We will then deduct this from the amount to be refunded.
Did you receive the wrong product or was the product damaged? Then contact us, we will solve the problem for you as quickly as possible!